Digital Event Manager / Webcast Specialist (all genders)

JOB DESCRIPTION

Full-time | Remote (with occasional presence in Berlin-Mitte) or Hybrid (Berlin/Mannheim)

Do you love direct customer contact, feel at home in the digital world, and keep a cool head even when the "On Air" button lights up red? Do you enjoy not only supporting digital events and live streams but also taking them to the next level through the smart use of Artificial Intelligence?

As a pioneer in digital events and virtual conferences, we at MEETYOO are looking for exactly you! Join our team and ensure that our customers' webcasts are a complete success.

Your Mission (Responsibilities)

As a Digital Event Manager, you accompany our customers end-to-end and are their reliable point of contact:

• Customer Support: You are the first point of contact for our customers. Whether via email or phone – you answer questions about our products competently, friendly, and solution-oriented (First-Level Support).
• Setup & Configuration: You independently set up ordered webcasts. This includes building registration pages and the precise configuration of all interactive features for the event.
• Testing & Onboarding: You conduct tech checks with our customers, talk through the exact schedule, train the speakers (e.g., slide control), and show them how to confidently manage Q&A sessions with online participants.
• Live Support: During the event, you are the calm in the storm. You provide live support in the background and ensure that everything runs smoothly on the technical side.
• Reporting & De-Briefing: The end of one event is the preparation for the next. You create and send out reports, conduct de-briefings with customers, and proactively develop improvements for future webcasts.
• AI Integration: You intensively use our internal AI tools to make processes (such as reporting, customer communication, or setup steps) more efficient and to share best practices.

Your Profile (Qualifications)

• Communication Skills: You speak fluent German (native level) and English (business fluent) and have already gained several years of experience in direct customer contact (e.g., support, account management, or event support).
• Digital Affinity: You don't need to be an IT nerd or developer! It is completely sufficient if you feel comfortable with internet technologies, intuitively navigate new software interfaces, and bring a natural curiosity for AI tools.
• Stress Resistance: Live events can be unpredictable. You are confident, solution-oriented, and always keep a cool head and your smile, even in stressful situations.
• Location: You like working remotely, but are based in or around Berlin (or willing to come to our Berlin office from time to time for team meetings and important appointments).
• Mindset: You have a positive "can-do" attitude, a good sense of humor, and your biggest motivation is to make customers successful and happy.

Why MEETYOO? (Benefits)

• AI-First Culture: We deeply integrate AI into our products and processes. You actively apply AI, get access to the latest tools, and actively shape the future of digital events.
• Maximum Flexibility: Work remotely from your home office or hybrid in our modern offices in Berlin-Mitte or Mannheim – for your optimal work-life integration.
• Strong Team: You will be part of an outstanding, diverse team that believes in the power of "we" and supports each other.
• Growth & Impact: We offer you plenty of room to develop your own ideas and processes, as well as a "never-stop-learning" philosophy with a wide range of development opportunities.

MEETYOO stands for Diversity and Inclusion:

We welcome applications from people of all backgrounds, religions, nationalities, skin colors, sexual identities, or disabilities. What counts for us is your professional suitability, your passion for digital events, and your personality!

Sounds like your next career step? Make it easy for yourself!

We don't need a long cover letter from you. Just send us your CV to jobs [at] meetyoo.de and we will get back to you shortly. We look forward to getting to know you!